REAL PEOPLE. REAL ANSWERS.
Freight doesn't wait, and neither do we. Every request goes to the operations team that already knows your lanes, your carriers, and your standards — not a queue of scripted responses.
How We Help
SUPPORT THAT COVERS THE WHOLE OPERATION
Lumost support isn't a help desk bolted onto software. The same team that runs compliance, dispatch, and settlement for your freight is the team answering your request — so problems get solved at the source.
PLATFORM & ACCESS
Logins, permissions, user setup, and anything that keeps your team from working inside Lumost.
LOADS & DISPATCH
Load creation, tender issues, carrier assignment, appointment changes, and in-transit exceptions.
CARRIERS & COMPLIANCE
Onboarding, vetting standards, monitoring flags, scoring questions, and private load board access.
DOCUMENTS & SETTLEMENT
Document audits, missing paperwork, carrier payments, and weekly shipper invoicing.
Common Topics
WHAT SHIPPERS ASK US MOST
Resetting a password or unlocking an account
Adding or removing team members
Creating or editing a load
Sales order not converting to a load
Carrier can't see the private load board
Electronic carrier onboarding stalled
Carrier vetting or monitoring flag
Updating your compliance standards
Tracking not updating on a shipment
Proximity-enabled load acceptance issue
Carrier authentication failed at pickup
Missing or rejected load documents
Document audit exception
Carrier settlement or payment status
Question about a weekly shipper invoice
Don't see your issue?
The Process
WHAT HAPPENS NEXT
SUBMIT
Send us the details through the form below — the more context, the faster we move.
TRIAGE
Your request is routed to the specialist who owns that part of your operation.
RESOLVE
A real member of our veteran operations team works the issue — never an automated loop.
CONFIRM
We close the loop with you and, when needed, fix the process behind the problem.
EVERY REQUEST ANSWERED WITHIN ONE BUSINESS DAY
Most requests are answered far sooner. If freight is in motion and the situation can't wait, set the priority to Urgent in the form below — urgent requests are escalated to an on-call operations specialist immediately.
Contact Support
TELL US WHAT'S HAPPENING
Include the load number and any documents or screenshots you have. The more we can see up front, the fewer round trips it takes to fix.
- Attach PNG, JPG, PDF, DOC, or DOCX files up to 5 MB each.
- Answered within one business day — urgent requests are escalated immediately.
Lumost Support
YOU SHOULDN'T HAVE TO CHASE ANSWERS ABOUT YOUR OWN FREIGHT
Tell us what's happening and we'll take it from there — with the same people who run your loads every day.